To do so, go to the Search box and enter “remote assistance.” You should see an item called “Allow Remote Assistance Invitations to be sent from this computer.” Turn on the check box next to that option in the window that appears.
Choose the Get Assistance or Give Assistance option, and follow the instructions on the screen to link the two PCs.įor older versions of Windows, the person needing the help may have to set up the computer to be able to send assistance invitations first. Go to the Start menu and choose Windows Accessories and then Quick Assist. If both computers involved are using Windows 10, you can use the Quick Assist tool. Once the remote assistance session is finished, full control of the PC is returned to the owner. Once the electronic invitation (or, in Quick Assist, a security code) is exchanged, the person doing the help is given permission to temporarily see the screen and take control of the computer over a network connection. No matter the name, the connection process is similar: You either send an invitation requesting help to someone else, or someone sends you a request for aid.
Microsoft has included a built-in Windows Remote Assistance utility with the operating system since Windows XP, although the feature was supplanted by Quick Assist in Windows 10. For simple online aid, however, you may not need to download extra software on either computer. Programs that allow you to connect to someone else’s computer to provide technical support are readily available - TeamViewer, Zoho Assist or even Microsoft’s Windows Remote Desktop utility are some of the options. Isn’t there a way to do tech support easily over the internet? We both use Windows.Ī. My mother often has questions or problems with her computer that I could fix easily if I could sit in front of the machine and see her screen, but she lives hundreds of miles away.
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